Privacy Policy
Cindy Borders Jewelry
Effective Date: October 26, 2026
Last Updated: October 26, 2026
Cindy Borders Jewelry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or subscribe to our email communications.
Cindy Borders Jewelry is an independently owned jewelry business based in Kentucky, United States, and serves customers throughout the United States.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data collection or processing activities, we will seek that consent separately.
Information We Collect
We may collect the following categories of information, depending on how you interact with our website and business.
Personal and Contact Information
When you place an order, contact us, or subscribe to our marketing emails, we may collect your name, email address, billing address, shipping address, telephone number (if provided), and other information you voluntarily submit.
Order and Transaction Information
When you purchase jewelry, we collect information needed to process and fulfill your order, such as the items purchased, order total, shipping details, transaction status, and order history.
Payments are processed through Stripe. Your payment information is handled through the payment-processing services and systems used for your transaction. We may receive limited payment-related information, such as transaction confirmations, payment status, and masked card details. We do not intentionally store complete payment card numbers or security codes on our own systems.
Email Marketing Information
If you choose to subscribe to our marketing emails, we collect your email address and any other information you voluntarily provide through the subscription form.
We use Flodesk to manage email subscriptions and send marketing communications. Our subscription process includes a confirmation email so you can confirm that you wish to receive our emails.
We may maintain records of your subscription status, confirmation, and unsubscribe requests to manage your preferences and document consent.
Website Usage and Technical Information
When you visit our website, Squarespace and related technologies may collect technical information, including your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.
Cookies and similar technologies, including pixels, scripts, and local storage, may also collect information about your browser, device, and website activity. The specific information collected depends on our website settings, active integrations, your device, and your cookie preferences.
How We Use Your Information
We use personal information for legitimate business purposes, including to:
Process, confirm, and fulfill orders.
Process payments and help prevent fraudulent transactions.
Arrange shipping and communicate order or delivery updates.
Respond to questions, requests, and customer service inquiries.
Manage returns and exchanges in accordance with our policies.
Send marketing emails when you have subscribed and confirmed your subscription.
Maintain email subscription records and honor unsubscribe requests.
Operate, maintain, secure, and improve our website.
Understand website traffic and customer interactions through available analytics.
Maintain business, accounting, tax, and transaction records.
Comply with applicable legal obligations and protect our rights.
We do not use your email address for marketing simply because you place an order. Marketing subscriptions are managed separately from order-related communications.
Email Marketing and Your Choices
If you choose to subscribe to Cindy Borders Jewelry marketing emails, you will receive a confirmation email through Flodesk asking you to confirm your subscription.
We send marketing emails only to individuals who have subscribed and completed our confirmation process, subject to applicable law.
Our emails may include new jewelry designs, collection announcements, product features, special offers, and other news about Cindy Borders Jewelry.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails does not prevent us from sending necessary transactional messages about an existing order, payment, shipment, return, or customer service matter.
We maintain appropriate subscription records so that unsubscribe requests can be honored. We do not sell your email address to other businesses for their independent marketing use.
How We Share Information
We do not sell personal information to third parties in exchange for money. We share information when necessary to operate our business, complete transactions, or meet legal obligations.
Our service providers may process information on our behalf or as described in their own privacy policies.
Squarespace — Website Hosting and Operations
We use Squarespace to host and operate our website. Squarespace may process website visitor information, order-related information, and technical data as needed to provide its services, support website functionality, and provide available analytics.
Read Squarespace's Privacy Policy.
Stripe — Payment Processing
We use Stripe to process payments. Information necessary to complete a transaction may be shared with Stripe, financial institutions, payment networks, and fraud-prevention services involved in processing that transaction.
Read Stripe's Privacy Policy.
USPS — Shipping and Delivery
We use the United States Postal Service (USPS) to ship orders. We provide the recipient's name, shipping address, and other necessary shipment information to USPS to fulfill and deliver your order.
Read USPS's Privacy Policy.
Flodesk — Email Marketing
We use Flodesk to manage subscriptions, confirm email sign-ups, send marketing emails, and maintain subscriber preferences.
Read Flodesk's Privacy Policy.
Other Disclosures
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our business or customers, investigate fraud, or establish or defend legal claims.
If our business or its assets are transferred, personal information may be transferred as part of that transaction, subject to applicable law.
We do not authorize our service providers to use personal information processed on our behalf for their own independent marketing purposes. Their handling of information may also be governed by their applicable terms, privacy policies, and legal obligations.
Cookies and Website Tracking Technologies
Our website may use cookies and similar technologies, including pixels, scripts, and local storage, to support website functionality, remember preferences, understand website performance, and support other features enabled on our site.
Depending on our website settings and active integrations, these technologies may be used for the following purposes:
Essential Functions: Support website security, navigation, shopping cart functionality, checkout, and other necessary website features.
Functional Features: Remember certain preferences and settings to provide a more convenient browsing experience.
Analytics and Performance: Help us understand website traffic, page visits, visitor interactions, and overall website performance.
Marketing and Third-Party Tracking: If advertising, marketing, or social media integrations are enabled, these technologies may help measure advertising effectiveness, understand interactions, or personalize content.
Some cookies and similar technologies may be provided by Squarespace or third-party services integrated with our website. Their use depends on the features and settings enabled on our site.
Cookies may be temporary (session cookies) or remain on your device for a specified period (persistent cookies). Their duration depends on the service, purpose, and applicable settings.
Managing Your Cookie Preferences
Where available, you may use our website's cookie banner or preference controls to manage optional cookies and similar technologies.
You can also manage cookies through your browser or device settings. Most browsers allow you to block cookies, delete existing cookies, or receive notifications when cookies are being set. Disabling certain cookies may affect website functionality, including shopping cart and checkout features.
Where applicable law requires consent for nonessential cookies or similar technologies, those technologies should be managed in accordance with the applicable consent requirements.
Some browsers and devices offer privacy signals or settings intended to communicate tracking preferences. Where applicable law requires us to recognize a valid privacy preference signal, we will honor it as required.
Information collected through cookies and similar technologies may qualify as personal information under applicable privacy laws, particularly when it can be linked to a particular browser, device, or individual.
For additional information about cookie types, third-party technologies, and available controls, please review our separate Cookies Policy.
Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing customer service, maintaining business and tax records, managing email preferences, resolving disputes, and complying with legal obligations.
Retention periods vary depending on the type of information and the reason it was collected.
We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Where information is processed by Squarespace, Stripe, Flodesk, USPS, or other service providers, its retention and security may also be governed by their respective policies and practices.
Your Privacy Rights
Depending on where you live and which laws apply, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain processing activities where applicable law provides that right.
Appeal a decision we make in response to a privacy request, where required by law.
These rights are subject to applicable legal exceptions and limitations. For example, we may need to retain certain transaction information to comply with tax, accounting, fraud-prevention, or other legal requirements.
To submit a privacy request, contact us using the information in the Contact section below. Please describe your request clearly enough for us to understand and respond to it.
We may need to verify your identity before fulfilling certain requests. We will respond within the time required by applicable law.
If applicable law gives you the right to appeal a decision concerning your privacy request, you may submit an appeal by replying to our decision or contacting us using the information below and identifying your request as a privacy appeal.
Children's Privacy
Our website and products are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 for marketing purposes. If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. When you visit or interact with those websites, their privacy policies and practices apply.
Cindy Borders Jewelry does not control the privacy, security, or content practices of third-party websites.
We encourage you to review the applicable policies of any third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.
When we make changes, we will update the Effective Date or Last Updated date at the top of this page. Material changes will be communicated as required by applicable law.
Contact
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:
Cindy Borders Jewelry
Borders Jewelry, LLC
Email: cindy@cindybordersjewelry.com
Mailing Address: 920 Dupont Road, Louisville, Kentucky 40207
Please include "Privacy Request" in the subject line of your email so that we can direct your inquiry appropriately.