FAQs

Yes! We offer digital gift cards in $25 increments. Purchasing a digital gift card creates a unique code. The gift card recipient can enter this code at checkout to subtract the gift card value from the order total. Click here to purchase.

Gift cards have no expiration date and are non-refundable. Discount codes cannot be used to purchase gift cards.

We take pride in the materials we use for our jewelry designs. Our main materials are 14 karat gold-filled and sterling silver. These metals ensure high quality and durability. We also offer designs that incorporate both silver and gold plating, creating a unique and versatile look.

To adorn our designs, we use a variety of pearls and gemstones. We use both natural and dyed gemstones, allowing you to choose the perfect color to complement your style. Our pearl selection includes both freshwater and Tahitian pearls, adding a touch of modern elegance to our designs.

We believe the materials we use are just as important as the design itself. By using high-quality metals, gemstones, and pearls, we create jewelry that is not only beautiful, but also long-lasting.

With a little care, your jewelry can be enjoyed for years to come. Here are a few simple ways to keep your pieces looking their best:

• Put your jewelry on last. Apply lotions, perfume, and hairspray before putting on your jewelry.

• Keep your jewelry dry and free from inadvertent damage. Remove your jewelry before showering, swimming, exercising or sleeping.

• Store your jewelry flat. When not wearing your jewelry, store it flat in a sealed plastic bag to help protect the metals and reduce oxidation.

• Avoid storing your jewelry with paper. Please do not store your jewelry in or around paper, including paper boxes, cotton batting, tags, or cards. Paper contains acids that can interact unfavorably with metals.

A Note About Hand-Formed Designs

Our signature Circle Earrings are hand-formed and should be handled and stored with care to help maintain their original shape. Avoid bending or putting pressure on these designs when wearing, storing, or traveling with them.

Yes! For a lost earring in a set, we will do our best to match it and will charge for a half pair. You must mail us the single earring so we can match it in our studio. If we either no longer have access to the particular gemstone or pearl or cannot adequately match it, we will replace both to complete the pair. There will be a slight upcharge if this is necessary. Please fill out the form on our contact page or email us at cindy@cindybordersjewelry.com to start the replacement process.

We offer free repairs on any jewelry purchased within 30 days. After that time, repairs will incur a fee that is individually based. Please fill out the form on our contact page or email us at cindy@cindybordersjewelry.com to place a repair request. Please include details and a picture so we can properly evaluate the requested repair.