Orders will be processed and shipped in 3-5 business days for in stock items. If an item is out of stock and can not be restocked, you will be notified and your purchase will be refunded.
We want you to be completely satisfied with your purchase so will gladly accept returns and exchanges within 7 days purchase/receipt. Jewelry must have original tags attached, be unworn and in resalable condition. Please send us an email at firstname.lastname@example.org to initiate the return/exchange. Custom orders and sales items are final sale.
We offer free repairs on any jewelry purchased within 30 days. After that time, repairs will incur a fee that is individually based. For a lost earring in a set, we will do our best to match it and will charge for 1/2 pair.
Please do not store your jewelry in or around paper. This includes paper boxes, cotton batting inside boxes, tags and/or cards. Paper contains acid and interacts unfavorably with metals.
Apply lotions, perfumes and hairspray before you put on your jewelry.
Do not shower or swim in your jewelry.
Store your jewelry flat. Storing items in plastic bags will protect them and decreases oxidation of metals.
We are always ready to partner with new retailers! If you would like to sell Cindy Borders Jewelry in your store, please email us at email@example.com.